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Return & Exchange Instructions
You may return your merchandise for credit your bank account, PayPal or you may exchange for another item. Please be certain to complete the return form on the bottom of your packinglist. Repack the item(s) in the box your order was shipped in and return the package to Skateboard Mailorder.
Shipping & Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges.
For your protection, we suggest you return your merchandise via UPS or insured Parcel Post.
Thank you for your support...
Skateboard Mailorder Call: 0049 - 40 - 69663243
e-mail our Returns Department at: returns@skateboardmailorder.de
Clothing
* All items must be unused and include the original packaging
* Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
* If you plan to return your clothing please keep it clean
* Once clothing has been worn and/or washed it cannot be returned or exchanged
Shoes
* Shoes must not be worn and must include the original undamaged packaging
* If you plan to return your shoes do not wear them after trying them on
* Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
* Once shoes have been worn they cannot be returned or exchanged
Skateboards
* All skateboards must be un-skated and in like-new condition
* No skateboard deck is completely guaranteed
* Once a skateboard has been used it cannot be returned or refunded
* Once a skateboard has been assembled, its parts cannot be returned or exchanged
* SKATEBOARD Mailorder is not responsible for actual deck color and/or dimensions
* SKATEBOARD Mailorder does not replace broken decks or decks with pressure cracks
Videos
* Videos must be unopened and in original packaging
Defective Merchandise
SKATEBOARD Mailorder does not guarantee the exchange or credit for a defective item.
If you believe your product is defective please send it back along with the return form explaining the defect.
SKATEBOARD Mailorder will reimburse shipping charges only on items declared defective!
SKATEBOARD Mailorder Online Privacy Policy
SKATEBOARD Mailorder would like to thank you for your support and wants you to know that your privacy is very important to us.
This privacy policy is provided to explain how information is collected on our website and how that information is handled once it has been collected.
Please note that this privacy policy may change at any time. While using the skateboardmailorder.de website you accept the terms and conditions described in this privacy policy.
SKATEBOARD Mailorder Registration
Personal information is gathered by SKATEBOARD Mailorder during the order check out process. During the check out process, your name, address, e-mail address, telephone number, fax number, credit card information, and information about your interests in and use of various products, programs, and services are collected. Your account user name and password are collected at this time as well. Please note that your user name is your email address and you may create your own unique password. If you forget your password you can request to have your password emailed to your email address. For security reasons, SKATEBOARD Mailorder does not store sensitive credit card information on our servers.
To view your account history click My Account at any time to view your SKATEBOARD Mailorder order history and track the status of your orders placed online. In order to view the information in the My Account section of the site you must first log in using your username and password. Remember your user name is your email address.
If at any time you would like to be removed from our email list please send an email to remove@skateboardmailorder.de and type Remove in the subject line.
Information Usage
The information collected during registration is used to primarily to process and ship your order and/or catalog. Your account information is maintained privately on our secure web servers. Occasionaly, unless otherwise requested during the check out process, SKATEBOARD Mailorder may share information about our customer's with affiliated companies and other reputable third party vendors in order to enhance the service we provide.
SKATEBOARD Mailorder requires this information be handled securely and responsibly.
SKATEBOARD Mailorder does not sell, share, or rent email addresses and does not condone unsolicited email.
SKATEBOARD Mailorder will disclose any information we maintain when required to do so by law, for example, in response to a court order or a subpoena. We also may disclose such information in response to a law enforcement agency's request.
Remember, SKATEBOARD Mailorder will not use or transfer the personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
Security
The security of the information regarding your order is very important to us. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. You can be assured that all sensitive information will be handled with the utmost discretion and security. SSL technology encrypts your order information to protect it from being decoded by anyone other than SKATEBOARD Mailorder.
Questions and Concerns
If you have any question or concerns in regard to our privacy policy please contact SKATEBOARD Mailorder at:
Skateboard Mailorder
Karl Knoop
Heidlohstraße 64
22459 Hamburg
Phone: 0049 - 40 - 69663243
Fax: 0049 - 40 - 69663243
E-Mail: service@skateboardmailorder.de
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